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Support
Choose
from a wide range of after sales support schemes designed to suit your
needs and complement your in-house skills.
True
to our philosophy of providing solutions rather than simply installing
software or hardware, dedicated Account Managers are assigned to every
Computerwise client. Unlike many other companies, your Account Manager
will serve as a long term business advisor ensuring that your needs are
addressed quickly and efficiently at all times. All sales enquiries are
logged through our in-house Contact Management System to ensure efficient
response and subsequent follow-up.
Our
support specialists provide assistance with day-to-day routine queries
and operational problems as they arise.
All
support calls are routed through our fully automated Call-Logging and
Service Management System which ensures that your request is handled quickly
and efficiently. Computerwise guarantees a response within a predetermined
time depending on your precise contract.
A
natural extension of the software skills of Computerwise is the provision
of hardware support in the form of technical services for clients. As
well as pre-delivery inspection of all equipment, these include repairs
to PCs and other peripherals - on-site or off-site - the installation
and support of Local and Wide Area Networks and contract maintenance.
Facilities
Management is becoming increasingly popular as a means of supplementing
your own in-house IT skills. Computerwise provides skilled staff on-site,
on a regular basis (often part time), thus minimising your staff overheads.
Computerwise
therefore provides a range of auxiliary services which have been gradually
introduced to complement our core activities. We offer real solutions
to real needs, from network audits to disaster recovery, feasibility and
requirement studies to Expert Witness service for legal cases, project
management to networks. Computerwise has the knowledge and the experience
to help you plan and implement the right solution, and to provide the
vital ongoing support, enabling you to concentrate on what you do best
- looking after your customers.
Copyright © Computerwise
Limited 2008
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